Terms and Conditions

Our aim at Island Pods is to make your visit as enjoyable as possible. However, we must ask that you read and accept the following terms and conditions, which must be adhered to by all guests. This ensures we can maintain our standards and ensure your safety, as well as establishing a clear legal contract for cancellation, damage and exceptional circumstance.

Accepted Payment Methods: All major credit cards, Bank Transfer and cash (by arrangement) on last minute bookings.

Check In & Out Times: Earliest check in is from 3pm and we kindly ask you to check out by 10am.

Pets: We allow pets in 4 of our Pods and charge £10 per dog/night.  The customer is liable for any damage caused by your pet and must remove all traces (inside and out) from the Pod before final departure. Pets must not be left alone in the Pod at any time. The Customer must not allow pets on the beds or furniture within the pod. We reserve the right to levy an additional charge for any extra cleaning or laundry required after the customer’s occupancy. 

Smoking: Island Pods are strictly non smoking and no vaping.  Anyone who smokes outdoors is responsible for disposing of their cigarette butts in a clean and tidy manner.

Arrival/Departure: Our Pods are available from 3pm on the day of arrival. On departure pods should be left clean and tidy and vacated by 10am (unless we have agreed an extended check-out) to allow us time to change the bedding, tidy up and make it lovely for the next guests! 

Booking: When you make a booking a booking confirmation email will be sent to you confirming the accommodation, dates, times and payment details of your holiday. Booking and payment is considered the establishment of a legal contract. All bed linen, towels, tea towels, electricity and WiFi are included in the rental.

Failure to pay the rental fee by the due dates will constitute a cancellation of the booking by the Hirer. 

Our Studio Pods are strictly for a maximum of 2 persons, the Traditional Pods can accommodate a maximum 2 adults and 2 children, OR 3 adults, and our Apartment Pod maximum capacity is 2 adults and 2 children for the duration of the booking. We reserve the right to terminate your holiday without refund should this condition of stay be breached.

Payment: We require payment in full for all Pods at the time of booking (unless we have agreed otherwise). 

Cancellation or changes by the owner:  In the event of the Owner being unable to fulfil the booking, the Owner shall use its best endeavours to arrange alternative accommodation of an equivalent type and standard in a similar location. If this is not acceptable the Owner shall refund the payment in full to the Customer.

Cancellation by the customer:  Holiday cancellation insurance is not provided by the Owner and all Customers are recommended to take independent advice on appropriate holiday insurance.  

We realise sometimes plans change and if possible we will offer you alternative dates to suit both us and yourselves.

In the event of a cancellation by the Customer, Island Pods will endeavour to re-let the Pod(s) where possible and, if successful, a proportionate refund of the rental fee will be made, less an administration fee of £20.  However, in circumstances where the cancellation is made less than four weeks before arrival, or where the property cannot be re-let for the same period, there will be no refund made. 

Use of Pods:  The Pods shall be used as a holiday let only and for no other purpose.

Liability: No responsibility is accepted by Island Pods for any accident, injury or mishap to persons while occupying the Pods, or whilst engaged in any activity therefrom. Island Pods will not be held responsible for any temporary or unexpected condition of the Pods or its services (water, electricity) as a result of extreme weather conditions or other factors out with their control.  This includes disruption to the ferry service.

Complaints: Any complaints must first be referred to Island Pods during the booked period, by the customer, to allow remedial action to be taken as quickly as possible.  It is essential that the customer contact Island Pods immediately if any problem arises, so that the Owner has the opportunity to resolve the matter as soon as is reasonably practicable.

Noise: We love good music and welcome good musicians. We don’t allow any amplified music or loud revelling that disturbs our other guests and local residents. Quiet time is 10:30pm to 8:00am. It’s really important to us that other guests have a peaceful break and are shown respect and all need sleep for tomorrow’s adventures! Anyone committing a nuisance or disturbing the peace may be asked to leave immediately and without a refund. 

Rubbish and Recycling: We are passionate about recycling and would ask that you comply by using our recycling facilities and use the correct bins provided. 

Lost/Stolen Property: Island Pods cannot be held responsible for any lost or stolen property. Any personal items left in the Pods will be kept for 7 days, after which they will be disposed of.

Livestock: Our site is surrounded by farmland so at times there will be livestock (inc horses) in the surrounding fields. Please admire the livestock from your side of the fence and not theirs, Island Pods can’t be held responsible for any accidents if you are in their field. We also ask that you do not feed any of the livestock.

Liability: No responsibility is accepted by Island Pods for any accident, injury or mishap to persons while occupying the Property, or whilst engaged in any activity therefrom. Island will not be held responsible for any temporary or unexpected condition of the Property or its services (water, electricity) as a result of extreme weather conditions or other factors out with their control.  This includes disruption to the ferry service.

Supplementary COVID-19 

Whilst every effort has been made to ensure your Pod is thoroughly cleaned, we cannot guarantee that your lodge will be free of all traces of virus/bacteria and therefore you occupy the property at your own risk.

You commit to notify us immediately if you become unwell either during your stay or in the week after your stay.